Frequently asked questions.

Ride, fly & frequent hotels at affordable prices. We provide luxury travel services at unbeatable prices.

Quick topics:


Yes, you are allowed to tip your Chauffeur.

With the Covid Pandemic at hand, we only allow two passengers per car for your safety and the safety of our driver.

No, this is for your safety and the safety of our driver. If you do not have a mask on hand the driver will provide you with one.

No, but you will be able to book a car and travel through most of the United Arab Emirates.

When the Chauffeur reaches your location, he will wait for 10 min after the 10 min you will be charged on a per min basis.

Refunds are provided on a case by case scenario, based on the severity of the request our team will review the case and get back to you at the earliest.

Luxury Chauffeurs

The drivers undergo training each month to ensure that you only receive the best experience possible

We ensure that all our Chauffeurs’ documentation is up to date as per required by UAE Law

We do sincerely apologize if you by any means experienced this, the best thing that you can do is report this to us immediately through customer support and we will investigate the matter and get back to you at the earliest.

All of our Chauffeur’s undergo multiple weekly tests to ensure that he is not covid positive, if we see that a driver displays symptoms of Covid-19 he or she will not be allowed to work until the test comes back negative.

Mobile App

If you are looking to book a ride, you can sign up for an account directly through the mobile app. Creating an account directly through the website is not available just yet, keep an eye out for account registration through the website in future updates.

Ourlane is currently only available in Dubai, United Arab Emirates. But we are working hard to make the platform available in more cities around the world.

Currently you can only request a ride to a certain destination through the mobile application or through the website and you will be charged based on the duration of the trip. We are working to update our services to provide you with a wide range of experiences.

Yes you can, our website provides you with this option, a booking form is provided on the top section of our homepage.

Interested in partnering with Our Lane?

We are currently looking to expand our network of partners to provide customers with exclusive offers. If you have a restaurant, entertainment venue, provide event services, we would love to hear from you!

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